We don’t just send a link and wish you luck. During your Concierge Onboarding our expert staff will access your devices remotely to fully configure our systems and explain everything.
Our advanced security system protects your devices in real-time and access 24/7 Support Chat in the Cyber Assist App to troubleshoot issues and get guidance tailored to your specific tech.
If a problem is too complex for our automated chat support, easily escalate to a Human Helpdesk expert. You’ll get a clear estimate of time and cost upfront, so there are never any surprises.
You need a patient, friendly expert who speaks plain English—not confusing tech jargon—to keep your important system functional and guide you through resolving problems.
Minor glitches—like an app freezing, a password change loop, or a printer refusing to connect—ruin your entire afternoon. You waste hours trying to fix something that should take two minutes.
You are terrified of clicking the wrong link, opening the wrong email, or falling for a scam. Hackers are getting smarter, and one wrong click could compromise your bank account or identity.
We take the guesswork out of tech and handle the setups, updates, and headaches behind the scenes, so you can use your devices safely without needing an IT degree.
Your journey begins with a private, 60-minute remote session. A dedicated technician joins by remote session, installs your software, documents your digital ecosystem, and explains the important details.
We deploy our fully monitored enterprise-grade defenses directly onto your registered computer(s) and mobile device(s), instantly blocking all types of cyber threats before they reach your screen.
Our team quietly monitors your system’s core vitals—like battery health and processing speeds—while deploying software and security patches in the background so you never have to deal with update loops.
Available anytime via our app or web portal, our advanced AI assistant delivers instant, reliable support when you need it most. Because it is securely trained on your specific device setup and history, it skips the generic troubleshooting and cuts straight to the exact fix for your technology. It’s the ultimate antidote to midnight tech frustration.
When an issue requires a human touch, the chat seamlessly escalates to our friendly, jargon-free technicians who understand your system’s history. Best of all, you retain total control: we will always provide an explicit cost and time estimate for you to approve before any human work begins. No guesswork, no surprise bills—just expert care.
We continuously evaluate holistic data from all Cyber Assist sources to calculate your actionable Cyber Score. Then, every quarter, we translate this complex data into a comprehensive Pulse Report summarizing threats, maintenance, tickets, and personalized recommendations to improve your overall technology posture.
$99 one-time cost
A: Actually, Cyber Assist was built specifically for you. Our goal is to take the technical burden off your shoulders. During our Concierge Onboarding, we do the heavy lifting of installing and configuring everything. You don’t need to learn the tech; you just need to know how to use our app to get help when you need it.
A: The Cyber Assist App serves as the central hub for subscribers to manage their digital security and access support. Its primary function is to communicate security data into actionable insights while providing immediate, 24/7 assistance.
A: Yes, the standard Cyber Assist subscription provides comprehensive, enterprise-grade protection for both your primary computer (PC/Mac) and mobile device (iOS/Android).
A: Yes, the standard Cyber Assist subscription covers one primary computer (PC or Mac) and one mobile device (iPhone or Android). Need to protect more? Additional devices can be easily added to your plan during checkout or anytime in the future.
A: Cyber Assist services are provided on a monthly subscription basis. While there is no long-term commitment, users may terminate their subscription at any time with 30 days written notice, as outlined in the Terms of Service Agreement.
A: It’s a personalized remote session where a human expert sets up your primary computer and mobile device with our security and monitoring systems. We inspect for any areas of concern and also document your specs, email platform, and workflows so that when you ask for help later, we already know exactly what your technology looks like.
A: During your Concierge Onboarding, we develop a comprehensive “Digital Profile” of your technology and workflows. When you open a support session and verify your identity, we have instant access to your documentation and specific configurations. This process allows for accurate troubleshooting with zero guesswork and a high success rate.
A: No, we never collect or store your passwords or authentication data. During Concierge Onboarding, we document general configurations and platforms to help us troubleshoot more effectively. When a support request requires system access, we use a secure password manager that allows for “zero-knowledge” sharing. This ensures that even when we assist you with your systems, your login information stays private.
A: If the Cyber Support Chat is unable to resolve the issue, it will automatically analyze the request and calculate an estimate of the time and cost required for our human helpdesk to take over. If the request is too complex for an automated estimate, it is immediately routed to our technical team for a manual review. Once the quote is approved, it is immediately assigned to a technician for scheduling. If an approved project requires more time than originally quoted, our helpdesk will pause and provide clear options and costs on how to proceed.
A: While your Cyber Assist subscription includes unlimited Tier 0 Support using the AI based Cyber Support Chat, human helpdesk rates vary based on the complexity of the task and the required expertise. Tier 1 helpdesk support is charged at $120 per hour, in 30 minute increments, and covers most helpdesk requests. For specialized Tier 2 or Tier 3 certified support, charges range from $150 to $200 per hour.
A: We do not have “always-on” remote access. If a complex issue arises that requires a hands-on approach, we can only bridge that gap using a secure, one-time unique code provided by you. Once the task is complete, the connection is severed—ensuring that our assistance is there when you need it, and completely locked out when you don’t
